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Employment Opportunities

Current Listings:

Programmers
Support Technician
Sonography Software Sales

 

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Support Technician

Fast-growing information management service company seeks an organized, self-motivated individual to provide telephone and dial-up support to software customers in moderately complex technical environments. This position will also supply on-site support for implementations, upgrades and other customer needs. Considerable travel is required.

The ideal candidate is able to work effectively under pressure in a demanding, fast-paced environment and possesses strong judgment in handling customer issues. This individual will have a proactive, take-charge attitude and the ability to organize, plan and prioritize projects. The successful candidate must have a proven ability to fully use and apply standard technical troubleshooting principles in both the hardware and software realm. The ability to communicate technical issues effectively to a non-technical audience is imperative. Outstanding interpersonal and communication skills are also definite musts.

Responsibilities include triage of customer calls, assessment of customer problems, coordination with customer to install system updates, interaction with network services, software systems engineering, or applications development to restore services and identify and correct the core problem. Other duties in this role include system testing, documentation development and other assignments based on the level of customer support activity.

Qualifications for this position include: prior desktop support role or other support experience, strong working knowledge of Microsoft Operating System and Relational Databases. A demonstrable knowledge of network concepts and technical skills in information system methodology, hardware and software is also required, as typically acquired through a Bachelor's degree in Computer Science or related field.

Include salary requirements with your response. No phone inquiries please. Due to large response volume phone inquiries will not be responded to.

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Sonography Software Sales

Currently in need of salespeople within designated territories to place our R4 software. The ideal candidate has 1 to 2 years of Ultrasound Tech experience, (specifically in the OB realm). Minimally, candidates must have experience with ultrasound procedures, terminology, and applications. RDMS certification is highly preferred. Alternatively, medical software or supplies sales experience with a demonstrated history of success is applicable. Excellent verbal and written communication skills are also very important as is the ability to coordinate schedules and set priorities.

The main target market for our software is hospitals but our overall market includes private practices. The sales cycle for this application can be 6 months to a year, so the professional maturity and patience of the sales person is imperative. These positions will work from a home office. Preferred candidates will be conveniently located near a major airport. There will be frequent travel (50%) within an assigned domestic territory and occasional travel to the corporate headquarters in Brecksville, Ohio (near Cleveland). We are seeking motivated self-starters who can present on their own and with other team members.

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• Strong written and verbal communication skills
• Strong client interaction and support skills
• Strong organizational, time-management, and interpersonal skills
• Ability to work as part of a project team
• Ability to find optimal programming solutions

• B.S. degree in Computer Science or Engineering
• MSCE certification a plus